2.1 (If No) how many service providers you had used in past ? This type of questionnaire is called a service questionnaire, which contains questions related to the services that a business renders to a customer, aiming to achieve feedback that can help business improve the quality of their services. Mobile phone manufacturers are highly investing their money on research and development activities, human knowledge and creativity and intellectual assets to develop innovative solutions to enhance consumers’ expectations competitively. Questionnaire for Telecommunication Facility Providers. REVE Soft b) History and Background v. Mission and Vision: vi. In this page, you will be asked to tell us a little bit about yourself. In this report the fixed and mobile- The Registered Agent on file for this company is Tariq Asaad and is located at 650 S Grand #1214, Los Angeles, CA 90017. Submitted to the University of Plymouth as a dissertation for the degree of MSc. With the arrival of private Demographic Characteristics of Respondents: 8 specify the name)? ... Our Services. Switching costs are costs that are incurred by buyers for terminating transaction relationships and initiating a new relation. Firstly we would like to thank Almighty Allah for finishing our report on time. THE Data was obtained using a sample of about 500 employees and students of five public universities and two private universities in Malaysia. ______________________________________________________________ Data Collection 6 Customer loyalty in the communications industry, more and more attention, is the communications...... ...expectation towards a Telecommunications Surveys Before placement of any telecommunications or cellular tower, a licensed surveyor must conduct an official land survey. Quiz Flashcard. In the descriptive analysis section, customer retention was low on all aspects of: intention to repurchase, positive word of mouth, and patience towards price. Abstract Customer satisfaction indicators were: price, call clarity, and value-added services. Reveals a clear strategy for analyzing system performance effectively. My classmates played a significant role in helping me catch up on what I had not understood in class sessions I sincerely thank them for their support. Hypothesis: 9 Abstract Tools: A structured questionnaire Mobile Number Portability 5 Questionnaire 2.3.2 Second Service provider ________ (pl. 5. Mission and Vision: x. Samsung Corporation is one of the largest electronic manufacturing companies in the world. Signed: Shivender Kaur Questions Settings. Name of the respondentsWhat is your age? People are more relying on mobile phone than ever before. SWOT Analysis: viii. Recommendations 14 a. A structured questionnaire was utilized to collect the data from 163 customers by simple random sampling technique. a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA Factors such as better connectivity, attractive tariff and low entry cost play an important role in influencing a customer for choosing a network ______________________________________________________________ a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM 2. The market is dominated by GSM service Connections with an 87.9% (2011) share. Samsung mobile have both Smartphone’s as well as featured phones. MOBILE Mission and Vision: ii. The survey questionnaire was completed by customers. 6) | Finding and analysis | 25-27 | Their mobile phone manufacturing holds the number one position according to the sales unit as at third quarter in 2013 (Gartner Inc. 2013). My tutors in this course should get special thanks for their peculiar role in assisting and guiding me as I came up with this dissertation. Based on questionnaire administered to customers in the mobile telecommunication industry; the study finds that customer satisfaction positively affects customer retention and that switching cost affects significantly the level of customer retention. Introduction Demonstrates the ability to test functionality in equipment and software. Broad Objective ii. and network quality. One tip in making a questionnaire better is to make it more engaging to the customers. specify the name)? We ask that you complete this relatively easy survey so that our analysis, and ultimately a directory of utilities that offer communications services, can be as complete as possible. Telecom industry in india survey 1. Customer of mobile communication largely looked for new applications to match their demand for high data range, complex applications and switch between complex network solutions. 7) | References | 28 | Survey Works provides telecommunication and cellular land surveys in compliance with local, state, federal and FAA regulations. Which is your current cellular service provider ? ƍ�C ���f� ���.bAg�rN�n=��a�Ё�ov�l���r�ɳ(P1�i y�.Nw������=[g����H�ݷH���R ���m��䖊�������B��,���G�z�aI�-5���Q����pN����`����6[2*c� D$�d��+1N�aY�. The current urban teledensity is 162.82 and rural is 38.33. In total 250 respondents filled a For all other persons whom I may not have mentioned but played a significant role in enabling me come up with this research may the good Lord Bless you abundantly. Pakistan Telecommunication Authority confirms... ...What Marketing Tools do Mobile Phone Service Use; an Empirical Research Interview Questions for Telecommunications Managers: 1. The economic resurgence affected in the early 1990s brought Results reveal that the dimensions which This article is a study of Chinese telecommunications service customer loyalty factors and the impact of the internal mechanism. Telecommunications Services in El Segundo on YP.com. Factors such as performance risk, security/privacy risk, time risk, social risk and financial risk are found to be negatively related with the usages of Mobile Banking as perceived risk make the users confused about their security in using mobile banking while factors like ability, integrity, benevolence, perceived usefulness, perceived ease of use relative cost and time advantages are positively related with the intention to use mobile banking services. Also, implementation of ‘the mobile number portability’ in October 15, 2008 in Malaysia has made it easier to switch to other service providers. A Study on Service quality oftelecommunication service providers usingSERVQUALThe questionnaire is to evaluate the quality of the service by telecommunication serviceproviders* RequiredWhat is your name? Qualitative questions ask for subjective, unique and individualised answers. I certify that all material in this dissertation which is not my own has been identified and none has been submitted previously in support of any degree qualification or course. Data Analysis vii. Avoid questions that would seem very obvious. - Switching Cost and Customers Loyalty in the Mobile Phone Market: The Nigerian Experience Switching Your Service Provider 3 Abstract Is the telecommunications provider willing to customize their services for our business? . 1. or Create Online Exam. Planning Division 455 E. Calaveras Blvd. Mobile connections are no exception to this behavior. a. Questionnaire Design iv. * Gender of respondent Male Femalewhat is your annual income * Per annum Income of … If the performance exceeds expectations, the customer is highly satisfied or delighted. Date of submission: 19/08/11 SWOT Analysis: iv. The influencing factors are analyzed under the four major factors Perceived Risk, Trust, Convenience, Relative Advantage under which several other factors have been explored. This report details the findings of the survey involving residential consumers. Type of Research ii. The breathtaking growth of the telecommunication companies in India over the last twenty * Age of the respondentWhat is your gender? No one company is alike, and your needs are likely very different than the other businesses utilizing your candidate’s telecommunication services. This is accomplished through six chapters of this project study which includes: Introduction, Literature review, research Methodology, Data Analysis, Discussion, Conclusion and Recommendation. No c. BPL f. TATA The business philosophy of Samsung Corporation is very simple and their goals include creating the best products and services and contributing the society. Research Methodology 6 Use these company communication survey questions to evaluate the company’s capabilities, key issues that involve customers, and explore organizational insights. 111 Here are four major benefits telecom services provide to your organization. Long-run satisfaction leads to customer retention / loyalty. For example, the annual switching rate ranges from 20% to 40% in most of the global telecommunication service companies (Berson et al., 1999; Madden et al., 1999)....... ...Factors Influencing the Usage of Mobile Banking – Incident from a Developing Country telecommunication services Providers of telecommunication services. telecommunication companies in India, the industry observed introduction of mobile phones The questionnaire was pre-tested on 10 individuals to assess its design and clarity and was then redesigned. Acknowledgements B & B Global Telecom Services, Inc. is a California Domestic Corporation filed on February 1, 2002. Think about qualitative and quantitative question types. Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. Play as. How would you determine the functionality of existing systems of hardware and software? The title of our study is “Purchase Drivers for Cellular Connections”, and it is the buying behavior of the consumers that determines a factor’s possibility to be a purchase driver. Porter (1980) defined Switching cost as a one time cost facing a buyer wishing to switch from one service provider to another. Functions and Departments: xi. a. 4 Benefits Telecom Services Bring 1. Telecommunications Services in Glendale on YP.com. With the increasingly fierce market competition and increase costs for customers, cultivate and maintain long-term customer loyalty is a business enterprise can be an important factor. See reviews, photos, directions, phone numbers and more for the best Telecommunications Services in El Segundo, CA. Thus, the following are hypothesized: H1: A high level of switching cost is less likely to make mobile phone users switch to other service providers; and H2: A high level of switching cost moderates the relationship between service satisfaction and service switching. To balance the competitive landscape and possibly stabilize pricing, ...telephone (mobile phone) is a long-range, portable electronic device used for mobile communication. This company communication evaluation survey template is designed by industry experts to collect insightful data for better decision making. A In order to gain competitive advantage as competition is getting more and more intense, companies are compelled to innovate and do their best for to enhance the customer satisfaction level. Start. Business Overview II. INTRODUCTION Companies worked hard to introduce more innovative products to satisfy, attract and retain customers. The primary data was collected by using survey method. A researcher can use either the structured, semi structured or unstructured questionnaire. The industry empirical study reveals the communications services industry, the impact factors of customer loyalty, and the interaction between these factors mechanism. Milpitas, CA 95035 (408) 586-3279. Mobile phone is not only as tools for communication, but also as tools for people working and emotional interaction. telecommunication company in West Midnapore which is a district of West Bengal. Acknowledgements These are the questions that … As in the telecom industry the customers have multiple choices to select among service providers and actively seek their rights of switching from one telecom service provider to another. Appendix I :Questionnaire Is it your first service provider ? The human wants are unlimited and always expect more and more. 0wing to the availability of telecommunication technology, mobile phone becomes more and more important in daily life. The study has been conducted to investigate the factors that influence the users of banking services to use mobile banking in Bangladesh. Therefore, investigation of the impact of innovations on the market share will be a vital...... ...telecommunication industry was almost dismantled in the period (1991-1993). Oyeniyi O. J., Abiodun A. J. Results were subsequently analyzed by using multiple regressions. It is one of the prime support services needed for rapid growt and modernization of various sectors of the economy. IN An extensive land survey must be conducted by a licensed surveyor before any cellular or telecommunications tower can be placed on a piece of land. Interpretation: 13 Telecommunication is an important part of the world economy and the telecommunication industry revenue is increasing day by day. A Research Study of Mobile Services from Customer’s Perspective 6) | Conclusion | 27-28 | a. A mix of close-ended and open-ended questions can open minds of customers about what needs to be improved. Improved Communication. ____________ Name of Hand-Set model : ___________ Author: Mohammad Rokibul Kabir * INTRODUCTION In customer satisfaction process, if the performance falls short of expectations, the customer is dissatisfied. ...Appendix I :Questionnaire International Journal of Management StudiesISSN(Print) 2249-0302 ISSN (Online)2231-2528. Difficulty. Successful organizations are investing heavily on promotion to increase the customer expectations and are devising their strategies to delight the customer. Further results show that there is a If the performance matches the expectations, the customer is satisfied. During the Quiz End of Quiz. Is it your first service provider ? Introduction Lots of gratitude goes to my parents for if it were not for their many encouragements and support I wouldn’t have finished this course. In order to measure respondents’ satisfaction of telecommunication provider service value, we ask several questions such as their satisfaction of their provider mobile data package, prepaid credit price, and offered promotional program. Cell:8801191555211 ;email: rakibais@yahoo.com The telecommunication industry is one of the most important industries of the world. They have experienced that consumers always prefer new product designs with innovative ideas. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. This is a Korean conglomerate business. We would like to express our profound gratitude to all those who have been helping in the preparation of this report. 5) | a) Company Overview I. B2M Telecommunication Ltd a) History and Background i. This paper will discuss the results of these two hypotheses tested using linear and moderated regression analysis. However, social security is the only factor...... ...2009 Customer retention is indicated by: intention to repurchase, positive word-of-mouth, and patience towards price. Sample Size 6 This study seeks to describe the relationship between customer satisfaction and customer retention of Hormud and Nationlink, mobile phone operators in Mogadishu, Somalia. Ask the providers what they can offer you that no other telecomm service can. Sampling was all from student, to services category, business person to formers as well as housewives. Sampling v. Data Collection vi. Telecommunication services, provided by a carrier or telecom provider, make this possible. C�h��-՟|� �6�L�3�p����+��zz�i��!�:�Ru½E�5R`I�ezy�\� Address : _________________ _________________ Mobile No. 1 b. Regression 9 ______________________________________________________________ Learn more about Quia: Create your own activities Point to Point Land Surveyors has over 20 years of field experience in telecommunication land surveys, with results guaranteed to be accurate, affordable and compliant with local, state and federal rules. (Please tick (√) the box or boxes which ever you feel suitable) PART I : GENERAL 1. Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun 3. Telecom Practice Exam: Quiz! a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA Kind of Service 12 Since 1993, the telecommunication industry in Somalia has grown many folds; new companies joined the market to reap the potentials of this growing industry. ;����Q+�c[�҄]���w��X�h�I`4떕�+�tB����+�aS�´�T��͊.�Y��(���-(,�Y�5��z3<0o���䅐�6O$�`dž�G���p� {5��tuT/�*+�N����E��bHD�i�p€�I4��� �,�.�jb +����b�L�*Y�"'܀2�eR�$�x��-�Y��\��A! Functions and Departments: vii. specify) _____ A self-administrated questionnaire had been developed and distributed among the clients of two full fledged mobile banking service providers of Bangladesh called Brac Bank Limited and Dutch Bangla Bank Limited. Samsung Smartphone leads the Smartphone sectors as well holding 32.1% market share. Mobile phones are one of the fastest-adopted innovations in history. The company's filing status is listed as Suspended and its File Number is C2403916. Module code: PGBS0142 %PDF-1.6 %���� I take this opportunity to thank all the people who have had a hand in enabling me complete my studies. 51317_S 1. The Study of Customer Loyalty Factors in the Mobile Telecommunications Industry in China As more and more cellular towers are … In this research study our findings gave us a thorough insight of the factors that affect the consumer buying decision towards cellular connections. Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. ...Contents All organizations have their hidden motive to increase the profitability. 2.3.2 Second Service provider ________ (pl. Questionnaire 2.3.1 First Service provider ________ (pl. Declaration: India's telecom sector has shown huge expansion in the recent years in all respects of... ...Research Report on Factor Affecting the Uses of Mobile Phone. SWOT Analysis: xii. ______________________________________________________________ Questionnaire for Telecommunication Facility Providers. specify the name)? Address : _________________ _________________ Mobile No. Telecommunication Questionnaire Please answer this short 2 page questionnaire investigating the use of text messaging in daily life. SWITCHING COST AND CUSTOMERS LOYALTY IN THE MOBILE PHONE MARKET: THE NIGERIAN EXPERIENCE Objectives 7 Previous researches of published books in this area of the study were analyzed. Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system becomes ever more essential. Most preferred service provider in Karachi 11 a. years has made a history. specify) _____ ____________________________________________________________________ A Study of Mobile Services From Customer’s Perceptive 236 Although switching is a common scenario in most service industries (Griffin & Lowenstein, 2001), it is more prevalent in telecommunication services (Lee & Murphy 2005). 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Call Drops f. other Reason ( pl the economy and cellular land surveys in compliance with,... The results also showed that customer satisfaction indicators were: price, call clarity, and value-added.... The effect of switching barriers on retention is only significant when customers consider to exit performance matches expectations. Should focus on connectivity, call rate, coverage and network quality the average timing within a day must... Make this possible their main competitors are Apple in Smartphone and Nokia in featured phones likewise, if the exceeds! Used for mobile communication services needed for rapid growt and modernization of various sectors of the world economy the... Hence, it has been recommended that telecom companies should focus on,. Widespread in most parts of the study were analyzed surveys in compliance with local,,. 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Most people in daily life, the customer are … Telecommunications services in Glendale, CA India! Bit about yourself can offer you that no other telecomm service can to switch from service... A structured questionnaire Create an Online survey satisfy, attract and retain customers clarity, services. Scenario of India to be provided and clarity and was then redesigned long-range, portable electronic used...... important to understand consumer buying behavior as it plays a vital role in creating an on... Lake View Campus S.S further results show that there is a California Domestic Corporation filed on August 6,.! Within the City of Milpitas must complete this questionnaire as part of the fastest-adopted innovations in.. About yourself telecom SECTOR ” Second Semester Subject Code:12MBA24 SUBMITED to: … telecom Practice Exam:!! Life, the average timing within a day `` must '' use mobile absolutely.
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