You’re automation fanatic! Monitor infrastructure & applications proactively to react to alerts prior to them becoming critical or service impacting, Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropriate engineer as appropriate, Work well in a busy team, being quick to learn and able to deal with a wide range of issues, Experience of working in an ITIL process based environment desirable, Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision, A minimum of 12-18 months experience in a Technical Support or similar role, BMC Remedy/Service Now (or similar ticketing/IT Management application), Hands-on experience with Enterprise Monitoring tools (PRTG/Zabbix/Pingdom), Ability to work well in a (24/7/365) shift environment, Experience working with remote hands support, Review and general clean-up of Ticket queue, Ability to prioritize, isolate problems/return communications to operational status, Meets the requirements specified in Service Level Agreements. What Does a Cloud Engineer Do? Provided technical assistance for enterprise solutions and cloud services. Cloud Support Engineer Resume Sample 5.0. Unleash your full career potential with these Systems Engineer resume examples and samples. "Responsible for heading *CLOUD MIGRATION* factory which migrated more than 1 million mailboxes to the cloud." You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. bash, Python, PowerShell etc. It should highlight your strongest assets and skills, and differentiate you from other can-didates seeking similar positions. HDFS), Exposure to Quality Management tools like Sonarqube, Exposure to PAAS technologies (Openshift, Cloud Foundry, etc. "Conceptualized and operationalized a unique rate card based pricing model used by Microsoft globally for selling *MIGRATION SERVICES*." Developed and maintained Android and Apple phones. Support Engineer. Extensive experience of XX years as a Microsoft Systems Engineer in supporting environments that including Windows Server, Azure, Hyper-V, VMware, Active Directory Services, etc. Created and updated user IDs and security group tasks. Resumes Sample Resumes. Participated in migration of … Running and maintaining a 24x7 Internet-oriented production environment, across multiple data centers, involving … Resume Samples This page provides you with Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Let’s look at the differences: Example IT Resume Summary Statement . Senior Cloud Support Engineer… Support engineers working a weekend day typically do so from home, Experience with services based on REST APIs, Experience developing in at least one of the following languages, Experience of Mobile and Cloud based application architectures, Prior working experience with AWS Services in the mobile space, Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP, Fluency in both written and spoken Japanese language, Open to working shifts (7am-3pm, Su-Th or Tu-Sa), 3+ years of experience in technical positions, Network Essentials - understanding of the various layers, TCP/IP, DNS, etc, Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc), Customer service experience/Strong customer focus, Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc, In depth experience administering one or more of following, Knowledge and experience maintaining large networks (Routers, Switches, Firewalls), Experience working with large Cloud platforms or Virtualisation platforms(AWS, Azure, VMware), Experience working in Large Enterprise, Public Sector, or with vendor managing, and/or maintaining large scale Enterprise systems, Experience managing full application stacks from the Operating System up through Front End applications, Scripting / Programming experience in database related fields, Required to support an on call 24 x 7 cloud Production Environment supporting and administering CPE products & Services involving platform technologies like AWS, Openstack, Azure, Hadoop, Grafana, Kibana, LDAP, Scalr, DNS, Influx DB, Rabbit MQ, Nagios, Zabbix, etc, Required to support Production Hardware for CPE platforms and services, Manage with Enterprise Change, Incident, Problem Management workflows – Act as Change Manager, Incident Commander and Drive Problem Resolution & Restore of Service, Administering and troubleshooting customer-facing, high-availability, large scale environments – Systems, Networking and Applications, Setting up Monitoring & Alerts for all Production Environments & Services, Automation, Scripting & Tooling of Production Environment, Drive Production Readiness for NPI and Customer Launches, Responsibilities include supporting Lifecycle management of the tools and frameworks used to deliver and manage CPE's private and hybrid cloud infrastructure and all of its services, Ability to root cause sources of instability in a high-traffic, large-scale distributed system, Experience with Cloud Computing platforms (particularly OpenStack and AWS), Deep network & SDN analysis experience is a plus, Impeccable communication skills to successfully engage with customer, Strong Logical thinking and troubleshooting skills, Deep Understanding of TCP/IP, DNS, HTTP, SSL/TLS, BGP, VPN, Open to working 1 weekend day as part of an offset 5-day week (Sun-Thu or Tue-Sat), Experience with Windows Server, Active Directory and basics of server administration, Experience supporting a VDI environment or SOE (Microsoft and/or Citrix XenApp, XenDesktop), Advanced knowledge of TCP/IP, DNS, DHCP, IP addressing, web apps and mail flow, Broad experience analysing, troubleshooting, and providing solutions for technical issues, Strong multitasking skills, and experience at dealing with competing priorities, Solid understanding of virtualization and cloud computing concepts, Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating Weekend day schedule, PowerShell scripting and Desired State Configuration exposure, Experience at managing Office 365, Exchange Server and/or SharePoint, Amazon WorkSpaces, WorkDocs or WorkMail exposure, Ability to gain Australian Security Clearance (NV1 or NV2), Motivated and excited to be learning new technologies every single day, Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP, Exposure to security concepts and standard methodologies, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc, Ability to multi-task in a fast-paced environment, Expertise with iperf, MTR, traceroute, dig, packet capture tools, Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc, Logging, monitoring and response concepts and technologies for cloud networks, corporate networks and hosts in all environments, Experience working with Hardware Security Models, Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters, Provide consulting for customers on procedural issues and queries, Sound language skills in English and Japanese languages, Excellent interpersonal and communication skills (oral/written), Good knowledge in computer network, cloud computing and mobile technologies etc. Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Exposure to Virtualization (VMware, Xen, Hypervisor), Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, VPC, VPN, Direct Connect, Route53, Expertise with IPsec and SSL VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, Experience with various routers and firewall appliances from: Cisco, Juniper, SonicWALL, Checkpoint, Watchguard, Palo-Alto, etc, Certification: CCNA R&S or Security, CCNP R&S or Security or equivalent, Strong knowledge with BGP (preferred) or any other dynamic routing protocol, Customer service experience / strong customer focus, Self-starter who is excited about learning new technologies on a daily basis, Experience with iperf, MTR, traceroute, dig, Experience in at least one of the following languages: Java, .NET, Node.js, PHP, Python, Ruby, Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC), Chef/Puppet experience or DevOps background, Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing), Open to working shifts (morning, mid-afternoon, or evening; M-F, Su-Th or Tu-Sa), Define and/or refine hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO, from the data center infrastructure up specify and participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation, Demonstrated proficiency in Linux, hands on and related debugging, Minimum of two years support engineering or system admin experience, Experience running services on Linux/Unix, Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP), 2+ years of experience in a technical position, Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Open to working shifts (morning, mid-afternoon, or evening), 3 + years of experience in a technical position, Experience configuring and supporting IPSEC and SSL VPNs on routers/firewalls from major vendors (Cisco, Juniper, Checkpoint, Brocade etc. Operations Engineer Resume Examples. will be a plus, Self-motivated and goal achiever without close supervision, Previous internship or working experience on a customer facing position is a plus, Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis, Architect solutions to provide a framework for DevOps and Microservices using relevant technologies and processes, Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints, Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications, BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience, Knowledge and experience of development in : Java, Mobile (REST API ...), Messaging , API Catalog, Security, Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks, Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues, May interface with external entities including law enforcement, intelligence and other government organizations and agencies, Work with the service area director to provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift, Help define DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking, Architect solutions to securely develop and manage the lifecycle of mobile applications, Lead, engage and participate in a community of Cloud, PaaS and DevOps engineers and practitioners to build a strong sense of community and provide meaningful corporate reach back, BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience, Strong human relations skills to select, develop, mentor employees, Strong ability to manage multiple programs, handle multiple assignments simultaneously, and switch between assignments quickly, Hands on experience designing CI/CD tool chain, PaaS, and enabling DevOps in a cloud environment, Knowledge and experience of development in : Java, Mobile (REST API .. ), Messaging , API Catalog, Security, Knowledge of federal security standards such as FedRamp, Fisma and SRG, Knowledge of and experience with Mobility development framework (FeedHenry, REST-API, etc ), Provide technology support related to delivering next-generation distributed applications and delivery frame works and workflows using a variety of tools Docker, Kubernetes, Mesos, Ansible, Red Hat Enterprise Linux (RHEL) Atomic, and OpenShift, Support framework for DevOps and Microservices using relevant technologies and processes, Support DevOps best practices/tools in areas such as continuous integration/ continuous deployment, environment automation, security scanning, release automation, virtualization, infra as a code, metrics tracking, Strong Working knowledge of Public cloud administration (AWS, Azure, GCE), Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for total systems, Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal, Exposure to security tools like Fortify, Nessus, Exposure to distributed file systems (e.g. ... Server Administration and Application support Windows Azure Cloud ComputingTrained Professional Worked in Private Cloud environment … Professional with 6 years of experience in IT industry comprising of build release management, software configuration, design, development and cloud implementation. A bachelor’s degree or higher in Computer Science or Engineering is often preferred if not required. Good knowledge of English, Self starter with strong drive who mobilises people and gets things done, Familiarity with Amazon Web Services (AWS EC2), SaaS/Cloud Ops, General understanding of a programming language, Affinity with e-commerce, web analytics and/or psychology, Native fluency in both written and spoken Japanese language, 10+ years of experience in a technical position, Experience working within the software development or Internet industries, Deep experience managing full application stacks from the OS up through custom applications, Demonstrated outstanding expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Deep experience in Cloud/Distributed computing technology, Deep experience in large scale server fleet management, Deep experience in large scale network management, Deep experience in large scale Hadoop enviroment management, Deep experience in large scale Database management, Experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc. Trained technical team members for cloud products such as VMware and AWS. Sample Cloud Computing Engineer Resume … Skills shown on sample resumes with regard to this position include providing Level 3 support for Citrix XenApp 6.5 and 7.6 and XenDesktop 5.6 and 7.6, defining and managing a project to replace over 400 XenApp 6.5 servers with XenApp … ), Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python), Experience configuring software-based IPSEC and SSL based VPN solutions, Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc, Strong skills in one or more of following, Db performance tuning and troubleshooting, Experienced setting up monitoring / alarming for production DB environments, Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, ETL experience in managing data workflow jobs, Technology-related Bachelor’s degree or equivalent work experience, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network, Fluent in DNS, DHCP, TCP/UDP, IP addressing, Virtualization and/or cloud computing experience, Good understanding of security best practices, Impeccable communication skills to successfully engage with customers, Previous experience in a support role with proven customer satisfaction, Troubleshooting skills at many levels of complexity, Ability to work either on Sun-Thu or Tue-Sat schedule, 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP, Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS, Have used AWS or similar solutions to drive automation, Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment, Have worked on highly concurrent, high throughput systems with knowledge of distributed systems, Experience mentoring more junior developers, Experience with mission critical, 24x7 systems, Excellent understanding of networking protocols, Graduate degree in Computer Science, Computer Engineering or related field, Knowledge of client/server and distributed systems architectures, Experience scripting or developing in at least one of the following languages, Must have demonstrated expertise in the below areas, Databases (MySQL, Oracle, MS SQL Server, etc. It industry comprising of build release management, software configuration, design, development and cloud services etc. OpenStack. 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