If not, I hope that they solve this. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. It will then prompt you to enter your Passport password. Now, a new hard drive icon will appear on the desktop. Before updating your security settings, you’ll need to enter your password one more time before saving. Solution 1. Skip the next sections and jump down to how to use WD My Passport for Mac with Time Machine. How can we update the unlocker on the drive to a newer version? When the Finder window opens, on the menu bar, select ‘Go’ and then ‘Utilities.’ If required, select the checkbox beside the Show Password option. Now, click the Network icon at the top-right corner, select the My Passport network from the available Network lists, and click the Join option. Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. Hopefully Apple is on it and the bugs will get worked out soon. Make use of Remo Recover tool to recover deleted, lost, formatted, inaccessible data such as photos, videos, audio, files, etc. I have just purchased a WD My Passport external 4 TB drive and wish to use it on both my PC as well as my iMac. Minimize the web browser and go to the main screen of the Mac computer. Once I ran the latest OS update it stopped mounting. As much as I hate to say this, I’m glad it’s not just me. Click the "Mac OS Extended" option in the "Volume Format" menu, then click "Erase" to format the drive for your Mac. Now, I can’t backup with my Passport ( specifically designed for Mac.) Mac OS Extended (Journaled) file system is how it’s referred to on your Mac. After reading another thread ( here on this WD site) concerning Catalina problems, MAYBE WD will have it resolved by the end of the month, but don’t quote me on that… Interesting thread, there are a lot of upset customers. Press the Windows and E buttons together to open File Explorer. Select the Passport from the list of drives, right-click on the black bar underneath it and choose … I had the same issue. Fill the Wi-Fi Name field and create a password in the Create Password field. And it will work straight away with Time Machine. Double-click on the WD My Passport drive in File Explorer. Press the Control and C buttons together by selecting the file. Any suggestions? How do I fix this and then how do I ensure that I can use the WD My Passport on both the Mac and the PC Glad I found this community this solved all my problems. However, I can’t get the iPad to connect successfully to a WD My Passport or to a WD Elements using … I have a WD passport that won’t open! In fact I think I've now wiped it. Double-click the Disk Utility option, choose the WD My Passport for Mac drive from the left-hand side of the screen, and click the Erase tab. Retype the created password in the Confirm Password field. Just pick the time and frequency to back up important files from your system onto your My Passport drive. My iPad Pro (9.7”) model number MLQ62LL/A (3 or 4 years old) successfully connects to WD My Book and flash drives with the use of Apple’s “Lightening to USB 3 Camera Adaptor”. Do WD respond to this forum? Your My Passport for Mac drive is formatted as a single HSF+J partition for compatibility with Mac OS X operating systems. When I try to open DriverUnlock I get this message: WD Forum Français. Locate the Power button on the WD My Passport Wireless Pro drive and press it. If you have a USB 3.0 port on your system (it's usually blue, especially for Windows systems), use it because it can make a big difference in the speed of the transfer of files. Once the system detects your connected drive and mounts it for use, you’ll see a new hard drive icon on the desktop. Once your WD My Passport drive is setup to be shareable for a Mac and a PC you can: 1. Cheers, Powered by Discourse, best viewed with JavaScript enabled, Mi disco duro (WD my passport 2Tb) no puedo abrirlo en MacBook Air con Big Sur, "WD Elements Portable" doesn't connect anymore. Locate the Power button on the WD My Passport Wireless Pro drive and press it. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. I totally panicked…and yet it still works fine on my TV and my iPad so it must be either Catalina or, as said, the 32bit problem. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Wait for thirty seconds until the drive boots up. Connect your WD drive to your computer using a USB cable. The WD SmartWare Icon appears on my desktop. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Hope this helps Alternatively, press the Command + Spacebar shortcut keys to open the Spotlight. I am still running High Sierra as my iMac is a bit older. Format WD My Passport Using Software (Free) Step 2 On Dock, choose “Finder” to open the Finder interface. Navigate to a web browser on your Mac computer and type the default IP address of the drive in the address bar. When you see the Western Digital End User License Agreement web page on the screen, click the I Accept option at the bottom-right end. After having confirmed that the WD My Passport is formatted with NTFS, many people will choose to convert NTFS to APFS (for macOS Catalina, Mojave and High Sierra) or reformat the WD My Passport hard drive to make the WD external hard drive compatible with Mac. When I push it, I get into a folder. I get a message that my backup disk is not encrypted. Turn on your Mac and connect the WD easystore hard drive using a USB 3.0 cable. Select the .zip file on the drive and copy it to the clipboard. I called WD and they told me to talk to Apple. To use this drive with macOS X, you have to format it. Return to the web browser and click the Save Shortcut option at the bottom of the screen. Still get a message “Device has not been encrypted.” Wrong, it has been. i have a passport for mac, i cant see anymore files, how to recover them without paying a software ? Now, the screen will show a list of available wireless networks. Now, click the Finder tab and go to the Shared section. Here’s a link to the WD security download for Mac: https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand. Research, the problem might be on WD’s side or not straight in and use drive! 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